Terms & Conditions

Last updated: 7 August 2026

Self-drive vehicle rentals: all self-drive rentals are booked and managed through Turo and are subject to Turo's terms of service, cancellation policy, eligibility rules and protection plans. The terms below do not apply to Turo bookings.

Chauffeur, tour, transfer and event bookings: these are requested through this website and confirmed directly by Sydney Exotic Car Hire Pty Ltd. The terms below apply to those bookings.

1. About these terms

These Terms & Conditions govern chauffeur, private tour, airport transfer, event and VIP transport services supplied by Sydney Exotic Car Hire Pty Ltd trading as Sydney Exotic Car Hire ("we", "us", "our"), of 2 Holroyd Road, Merrylands NSW 2160, Australia. By submitting a booking request, confirming a quote or travelling in one of our vehicles, you ("the client") agree to these terms.

We may update these terms from time to time. The version published on this page at the time your booking is confirmed is the version that applies to that booking.

2. Bookings and quotes

• Submitting the online booking form is a request, not a confirmed booking. No booking exists until we confirm it in writing (email or message) with a quoted price.
• We aim to respond to requests within one hour during business hours, and within 24 hours for requests received after hours.
• Quotes are based on the details you supply — date, time, pickup and drop-off locations, stops, duration, passenger numbers, vehicle and any guide requirements. If those details change, the price may change.
• Quotes are valid for 7 days unless stated otherwise, and are subject to vehicle availability.

3. Pricing, minimum hire and payment

• Chauffeur services start from $150 AUD per hour, with a 2-hour minimum hire. Airport transfers are quoted per trip based on route, timing, vehicle and itinerary.
• Private tours are quoted individually based on duration, destination, vehicle, passenger numbers and guide requirements.
• All prices are in Australian dollars and include GST unless stated otherwise.
• A deposit may be required to secure your date, particularly for weddings, formals, events and peak periods. Your booking is held only once the deposit is received.
• We accept credit and debit card, bank transfer and other methods agreed in writing. Payment is processed by us directly or in person — no payment is taken through this website.
• Unless otherwise agreed, the balance is payable before or at the commencement of the service. Card surcharges may apply and will be disclosed before payment.
• Additional charges may apply for waiting time beyond the included allowance, extra stops or kilometres, extensions on the day, tolls, parking, and public holiday or late-night surcharges.

4. Cancellations and changes

• Cancellations must be made in writing to sydneyexoticcarhire@outlook.com or by phone on 0467 340 099.
• More than 7 days before the booking: deposit refunded in full, or transferred to a new date subject to availability.
• 48 hours to 7 days before: the deposit is non-refundable but may be credited to a future booking at our discretion.
• Less than 48 hours before, or no-show: the full quoted fee is payable.
• Changes to date, time, itinerary or vehicle are subject to availability and may alter the price.
• If we must cancel due to mechanical failure, accident, illness or other circumstances beyond our control, we will offer a comparable replacement vehicle where possible or refund all monies paid for that booking in full. This is the limit of our liability for a cancellation by us.

5. Pickups, waiting time and delays

• Please be ready at the agreed time. A complimentary waiting period of 15 minutes applies to standard pickups; waiting time beyond this is charged in 15-minute increments at the applicable hourly rate.
• For airport transfers we monitor flight arrivals where a flight number is provided. A complimentary waiting period of 60 minutes applies from actual landing time for international arrivals and 30 minutes for domestic arrivals.
• We are not liable for delays caused by traffic, weather, road closures, accidents, protests, or other events outside our reasonable control, or for any missed flight, connection or event resulting from such delays.

6. Passengers, luggage and conduct

• Passenger and luggage numbers must not exceed the vehicle's rated capacity. We may refuse carriage of excess passengers or luggage.
• Seatbelts must be worn at all times as required by NSW law.
• Smoking, vaping and illicit drugs are strictly prohibited in all vehicles. Alcohol may only be consumed where lawful and expressly agreed in advance.
• Child restraints are available on request and must be requested at the time of booking. It is the client's responsibility to advise of child passengers.
• Our chauffeurs may end a journey without refund where passenger behaviour is unlawful, abusive, unsafe, or places the vehicle, chauffeur or other passengers at risk.
• The client is responsible for the cost of repairing any damage caused by passengers, and for a cleaning fee (from $250) where a vehicle requires deep cleaning or is taken out of service due to spillage, soiling or sickness.
• Assistance animals are always welcome. Other animals are carried only by prior arrangement.

7. Vehicles

We reserve the right to substitute a vehicle of equivalent or higher standard where the booked vehicle becomes unavailable due to mechanical issues, damage or other operational reasons. Vehicle images on this website are representative; trim, colour and features may vary.

8. Property and lost items

Passengers are responsible for their own belongings. We are not liable for loss of or damage to personal property left in a vehicle. Items found will be held for 14 days; return or collection can be arranged at the client's cost.

9. Insurance and liability

Our vehicles are insured as required for the services we provide, and our chauffeurs are appropriately licensed. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Where permitted by law, our liability for any claim arising from a booking is limited to re-supplying the service or refunding the amount you paid for that booking, and we are not liable for indirect or consequential loss including lost profits, missed events or missed flights.

10. Privacy, photography and media

Personal information collected through our booking forms is handled in accordance with our Privacy Policy. We do not publish a client's name, image or booking details in marketing material without that person's prior written permission.

11. Force majeure

We are not liable for failure to perform a booking due to events beyond our reasonable control, including extreme weather, fire, flood, road closures, industrial action, civil unrest, government directions or public health orders. In such cases we will offer a date transfer or refund of monies paid for the affected booking.

12. Complaints and governing law

If something isn't right, please contact us within 7 days of your booking so we can resolve it. These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.

13. Contact

Sydney Exotic Car Hire Pty Ltd

2 Holroyd Road, Merrylands NSW 2160, Australia

Phone: 0467 340 099 · Email: sydneyexoticcarhire@outlook.com